Price & Policy
Terms Of Service
Advance Notice
*We charge an extra 25% ~ for reservations outside regular office hours (18:00 to 09:00).
*We charge an extra 25% ~ for reservations on weekends and holidays.
*Please note that there is no studio assistant or load-in/load-out staff available for sessions.
*Usage time includes equipment load-in and load-out time.
*There is an elevator available for load-in and load-out. Contact us in advance if your equipment is larger than the following elevator size:
- Inside: 130cm (W), 140cm (D), 225cm (H), 260cm (Diagonal)
- Door: 90cm (W), 210cm (H), 228cm (Diagonal)
*Please use curing mat when necessary to prevent damage to the elevator.
*An advance reservation is required for optional spaces.
*Please check the capacitance of each space in advance.
Terms and Conditions
Terms and conditions for Studio TERRANOVA, operated by LIFESOUND Inc. Please read through before you book a studio or space.
Studio/Space Usage
Studio TERRANOVA, operated by LIFESOUND Inc., is used for shooting and filming of advertisements, websites, magazines, and rental spaces for PR, workshops, exhibitions, lectures, etc. are also available. We do not accept any other uses.
Validity and Change
These terms apply to any relationship between our company and customers when using the service provided by us. We reserve the right to modify any terms and conditions contained herein at any time without prior notice. Any modification and/or additions must be accepted by the customer.
Price and Payment
*Minimum usage time for shooting and filming: 3 hours ~.
*Minimum usage time for events: 4 hours ~.
*We charge an extra 25% ~ for reservations outside regular weekday business hours (18:00 ~ 24:00/06:00 ~ 09:00), and weekend business hours (09:00 ~ 18:00).
*We charge an extra 50% for reservations after midnight on weekdays (18:00 ~ 24:00/06:00 ~ 09:00).
*We charge an extra 75% for reservations after midnight on weekends and holidays (24:00 ~ 06:00).
[Shooting and Filming]
*Please pay by cash on the day of the reservation or by bank transfer by the end of the next month. For first time customers, we only accept cash payments.
[Events]
*For first time customers, advance payment by bank transfer is required. Payments along with bank transfer fees should be made within one week after reservation confirmation. If an extension of usage time or optional space usage occurs, the difference must be paid by cash.
*The initial estimate will still be valid even after the price has been revised for the time extension.
[Payment is requested in cash on the day]
*If you wish to have a space tour for more than 30 minutes on weekdays, the fee will be charged by 1 hour according to the purpose of use. (shooting, filming or events.)
*Since priority is given to customers using the spaces, if you wish to ensure a specific time slot, the fee of minimum amount of time will be charged.
*If you wish to have a space tour on holidays, the fee of minimum amount of time will be charged.
Bank Account Details
Bank name: PayPay Bank
Bank branch: Suzume Branch
Account No.: 6176826
Account name: LIFESOUND STUDIO TERRANOVA
*For repeat customers we accept invoices.
Extension of Reserved Time
*We accept the extension of reserved time if there is no reservation by other customers but we may refuse an extension in some situations. For extensions, additional charges will be based on per hour.
Reservations
*If you make a reservation by phone, we will send you an email to confirm your reservation. The email will require you to read the Terms and Conditions, complete the application form, and return to us by email. Shortly after receiving the form to finalize the reservation, we will contact you.
*Please understand that your requested booking dates may not be accepted depending on other reservations.
*If you reserve by phone or email, it will be our understanding that you agree to our Terms and Conditions.
*On the day of use, you may enter the space from the reservation time (not before).
Cancellations
[Shooting and Filming]
*Cancellations for tentative reservations are subject to the following charges:
- From 7 days from 18:00 ~ 6 days: (20%)
- From 5 days: (40%）
- From 4 days: (60%)
- From 3 days: (80%)
- From 2 days ~ reservation day: (100%)
*Cancellation fees of tentative reservations on Saturday and Sunday are free until 18:00 on Friday of the prior week. You will be charged 20% of the total amount if you cancel or make any changes from 6 days prior to your reservation day.
*For cancellations for a yet-to-be-determined-hour, we calculate by 9 hours (our business hours 09:00 ~ 18:00).
*Note that a return of fees cannot be requested and schedule changes cannot be made because of customer delays or cancellations due to weather, transportation or disasters.
*100% of total amount will be charged after the decision to cancel due to customer delays due to weather, transportation, or disasters. Please pay the cancellation fee within a week.
*Cancellation of rental equipment should be made 2 days before the day of use. After 2 days, 100% of the fee will be charged to the customer.
[Events]
*Cancellations for tentative reservations are subject to the following charges:
- From 21 days from 18:00 ~ 13 days from 18:00 (50%)
- From 13 days from 18:00 ~ the day of use (100%)
*Cancellation fee of tentative reservation on holidays is free until 18:00 on 21 days before use. 50% of total amount will be charged if you cancel from 13 days prior to your reservation.
*For cancellations for a yet-to-be-determined-hour, we calculate by 9 hours (our business hours 09:00 ~ 18:00).
*Note that a return of fees cannot be requested and schedule changes cannot be made because of customer delays or cancellations due to weather, transportation or disasters.
*100% of total amount will be charged after the decision to cancel due to customer delays due to weather, transportation, or disasters. Please pay the cancellation fee within a week.
[Paid Space Tour]
*For paid space tour of minimum usage, the rules of booking for general reservations apply.
Rescheduling
*If you need to reschedule the reservation date or time, in principal, in accordance with the above cancellation provisions, you can change the date and time.
However, depending on scheduling, we may refuse your reschedule requests.
Strobe Light Usage
*After sunset, ensure that blackout curtains are used in order to conceal the strobe light use.
*Using strobe lights outside is prohibited.
Damage and Cleaning, Session Times
*Customers are responsible for turning over the studio and any rented equipment at the end of their session in the same condition as received. The studio staff will check the space at the end of the session. If the space is too dirty to be cleaned by our staff, the cleaning costs will be charged to the customer.
*Session start and end times include load-in, restoring studio to original state, and load-out time.
*If you use the space for several days, after each session only light cleaning including garbage collection and restocking of free items such as instant coffee and teas will be provided.
Disclaimer and Accountability for Damage Repair
*During the period of use, we do not take any responsibility for any natural disasters, fires, thefts, damage caused by customers, etc. In addition, we will not provide any compensation other than possibly returning all or part of the fee paid by the customer depending on the circumstances.
*When the infinity wall is deemed to be extremely dirty after use and needs to be painted, we may charge the user for the painting fee. Customers should their shoes when utilizing the infinity wall. When it is necessary to wear shoes on the infinity wall or other areas designated as no shoes zones, please use clean shoes or wipe the soles of the shoes and apply curing tape.
*In case of any damage to our facilities or equipment, we will charge the customer for the total or partial cost of repair by our designated contractor. For repairs, please respond promptly so as not to hinder our business operations. In addition, in case of extreme damage, we may ask the customers to compensate the damage.
Sound Equipment Usage
*When using sound equipment such as stereos and speakers, customers should consider the surrounding area. In addition, for the use of sound equipment after 21:00, customers should use their best judgement while considering the environment and surrounding area.
Restriction of Use
Please note that we may refuse you usage in the following cases. In addition, we will not refund fees regardless of any reason.
*When a false statement is made in the application form.
*When the user violates the terms and conditions and other rules set by the facility, or not follows the instructions given by facility staff.
*When related to political or religious activities.
*When the user is against public order and morals.
*When the user conducts acts of assault or intimidation or other illegal acts.
*When unavoidable circumstances with management and operations of this facility occurs and we judge operations to be not possible.
Kitchen Space Usage
*When you use the kitchen space, please bring your own foodstuffs and consumables (seasonings, oils, towels, table cloths, plastic wraps, kitchen paper, etc ). We do not provide these items.
*When you use a lot of oil to fry, please use a oil coagulant before washing the pan. Also, please do not pour the the oil down the sink.
*Please handle items such as thermal equipment and cutlery with care. We are not responsible for conditions such as food poisoning, so be sure to pay attention to good hygiene.
*Or facilities include items such as knives and cooking equipment, so pay close attention when bringing children into the space.
*Kitchen facilities and dishes are available at your disposal (except for some exhibits, stock, etc), as a rule items should be washed and cleaned within the session time. Replace dishes and cookware to their original places, also furniture such as chairs and tables, and other photographic equipment and supplies as well.
Garbage Disposal
*Customers should take oversized garbage with them after the session. We do not dispose of cardboard, styrofoam, or incombustible garbage.
Gang Member Exclusion Rules
When applying to our company for use of our facilities, if the customer is found to fall under any of the following, or if it is found that there is an action that falls under either, even after contracting for use, we can refuse the use of our facilities, and can cancel this contract or cancel its use without any notice. In addition, we do not take any responsibility even in circumstances where damage occurs to the customer.
*Gangs or gang member
*Those who have not been an active gang member for a minimum of five years
*Businesses where gang members control the business or where gang members are substantially involved in the business.
*Violent acts（Article 9 of Gang Measures）
*Assault, intimidation, coercion, business disruption, and other illegal activities
*Where unreasonable demands are made
Usage Notes
*Please note that there is no studio assistant available but during the session, it may be necessary for our staff to enter the space.
*After usage, please return the space and any equipment rented in the same condition as received.
*Be sure to close the door of the studio and space, refrain from acts that bother another tenants, such as running in the shooting space, jumping, making noise, etc. Also, customers should refrain from talking on mobile phones near the elevators an entrances.
*If you consider using a alternate power-supply or smoke gas, let our staff know in advance.
*The emergency exit signs shall not be turned off under any circumstances.
*Customers should refrain from smoking in front of the building and spaces. We have received complaints from nearby residences in the past, so we appreciate your understanding and cooperation.
*When using spaces, opening windows is prohibited in order to prevent noise from leaking out into the neighborhood.
*Customers should use the sound equipment with their best judgement and common sense to avoid noise complaints and vibrations.
*Please only eat, drink, and change clothes in designated areas within the spaces. Refrain from eating on or near the infinity wall.
*Security cameras are installed for crime prevention and for customer safety.
*Do not move the permanent lighting and background paper in the spaces without the staff permission.
*Contact us in advance for the use of background paper (additional charge will be incurred).
*We do not allow the use of content different from the application contents. Photo shoots of underwear and nude content, and events are strictly prohibited.
*We do not allow photo shoots and events of pets or any animals nor do we permit customers to bring any animals.
*We do not allow customers to bring in dangerous materials such as flammable materials.
*Depending on the content of the shoot or event, we may refuse use of the spaces.
*Lost items will be mailed COD if not retrieved within a certain period of time.
*Due to weather, disaster, power failure, communication equipment malfunction, or other unforeseen circumstances, we may cancel your reservation. Please note that we do not take responsibility for any damage caused to customers or a third party in connection with the suspension of the above service.
*If you do not comply with the terms and conditions or if you do not follow our instructions, we may refuse use and further use. Note that we can not reimburse any fees incurred due to the customer not following our instructions.
*Please note that these terms and conditions may change without any prior notice. Customers are required to follow the latest terms regardless the time of the contract. (Revised on 2023.07.05)